Senior Application Support

Apex Group Ltd (UK Branch); Cape Town; On-site; ZAR 600 000 - 850 000; Full time

Job summary

A global financial services provider based in Cape Town seeks a Senior Application Specialist to maintain and optimize software applications. Ideal candidates have over 5 years of IT application support experience in the financial sector, knowledge in release management, and the ability to work with international teams. Strong English communication skills required, with other language skills advantageous. Apply now to be part of an innovative company.

Qualifications

• 5+ years of experience in IT application support in the financial sector.
• Solid understanding of IT applications landscape components.
• Experience with FTP/SFTP solutions like Globalscape is advantageous.

Responsibilities

• Provide maintenance and installation assistance for software applications.
• Optimize current business processes through performance and troubleshooting.
• Collaborate with end-users to address requirements and issues.

Skills

IT application support experience

Change and Release Management

Core Banking solution knowledge

Experience with reporting tools (SSRS)

Scripting skills (Linux/Solaris)

SQL/PL SQL knowledge

Fluent English communication

Experience with ticketing tools (Service Now)

Job description

Overview

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Role

Senior Application Specialist

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support the daily business and to optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions including the peripheric solutions. Further development of process including the development of scripts is also part of the scope. The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and issues solving activities. They must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users’ needs. The successful applicant will work with international development and IT Operation and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

Skills Required

• A minimum of 5 or more years' experience in the field of IT application support, in financial sector.
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
• Knowledge in Core Banking solution like (Olympic Banking System) is advantage
• Experience in tools like (SWIFT, FIX etc)
• Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus.
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
• Experience in SQL / PL SQL is advantageous.
• Experience in FTP, SFTP solutions like Globalscape is advantageous.
• Process design and implementation experience
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English – both written and verbally, German and/or French advantageous

Disclaimer

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.