Senior Application Support

Apex Group Ltd; Cape Town; On-site; ZAR 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Application Support Specialist to enhance and maintain software applications critical to business operations. This role involves optimizing performance, troubleshooting issues, and collaborating with international teams to deliver exceptional financial solutions. With a focus on Agile and DevOps methodologies, you will play a vital role in ensuring seamless application support and user satisfaction. If you are passionate about technology and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years in IT application support, especially in finance.
• Experience with Change and Release Management processes.

Responsibilities

• Maintain and support application landscape including reporting solutions.
• Work closely with team members and end users for optimal solutions.

Skills

IT Application Support

Change Management

Release Management

Core Banking Solutions

SQL/PL SQL

Scripting (Linux/Solaris, PowerShell)

Strong Communication Skills

Tools

SWIFT

FIX

SSRS

Service Now

Abacus

Globalscape

Job description

Senior Application Support

Apply locations

Cape Town, Apex House

Time type

Full time

Posted on

Posted 6 Days Ago

Job requisition id

JR-

The Apex Group was established in Bermuda and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally, and provide cross-jurisdictional services.

With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game.

And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Senior Application Specialist

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support daily business and optimize current business processes.

This includes performance optimization, update installation, troubleshooting actions, including peripheral solutions. Further development of processes, including scripting, is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and issue-solving activities. They must understand requirements, design and document appropriate solutions, and contribute to their implementation if required to satisfy user needs.

The successful applicant will work with international development and IT Operations and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

• Maintenance and support of the Applications landscape including reporting solutions and interfaces.
• Ensure adherence to change management and release management procedures.
• Work closely with other team members and end users.
• Contribute to releases in collaboration with development teams.
• Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences.
• Ensure support includes front end, middleware, and back-end systems.
• Close attention to detail and diagnostic skills / logical problem-solving.
• Participate in testing for new application development and enhancements.

Skills Required

• Minimum of 5+ years' experience in IT application support, especially in the financial sector.
• Experience in Change and Release Management.
• Understanding of IT components and experience with support and operation of IT services.
• Knowledge of Core Banking solutions like Olympic Banking System is an advantage.
• Experience with tools like SWIFT, FIX, SSRS, Abacus, Service Now, scripting (Linux/Solaris, PowerShell), SQL/PL SQL, FTP/SFTP solutions like Globalscape.
• Process design and implementation experience.
• Strong communication skills in English; German and/or French are advantageous.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model; agency assistance will only be engaged through our exclusive recruitment partners.