Senior Account Manager

Jellyfish; Durban; Hybrid; ZAR 400 000 - 600 000; Full time

Job summary

A global digital marketing agency seeks an experienced Account Manager in Durban. This role involves leading key client accounts, particularly in technology and automotive sectors, and executing media strategies across Europe. The ideal candidate will have over 3 years of experience in client-facing roles, strong digital marketing knowledge, and the ability to manage cross-functional teams. This position offers flexible work hours, growth opportunities, and various employee benefits, emphasizing a collaborative work environment.

Benefits

Annual discretionary bonus

Flexible work environment

Paid development day each month

Generous parental leave

Qualifications

• Over 3 years of client-facing experience in advertising, creative, or marketing.
• Understanding of paid media platforms and campaigns.
• Ability to coordinate cross-functional teams.

Responsibilities

• Lead key client accounts and maintain long-term relationships.
• Identify new service opportunities for account growth.
• Monitor and improve client health metrics.

Skills

Client relationship management

Digital marketing knowledge

Cross-functional team coordination

Problem-solving

AI technology utilization

Tools

Project management tools

PPC platforms

Job description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to our Client Partner, you'll lead key client accounts, driving the successful delivery of Paid Media services across 17 European markets, with a focus on Amazon, Google and Paid Social. You will collaborate with a diverse, international team to develop and execute media strategies that align with client goals while identifying opportunities for growth.

At Jellyfish, we are committed to fostering professional growth. This position offers the opportunity to work with a global team and have a direct impact on both client success and business expansion in a réatturn path that could lead to Account Director or broader Client Partnering roles.

Your Primary Responsibilities Will Include

• Be the primary point of contact for key client accounts in the technology, electronics, footwear and automotive sectors, driving long‑term relationships and retention.
• Lead account growth by identifying opportunities for new services, products, or initiatives aligned with their objectives.
• Monitor client health metrics (e.g., profitability, growth, and satisfaction) and implement action plans to improve performance where necessary.
• Collaborate with our Media Planning and Paid Media teams to deliver client briefs, ensuring clear communication of goals and effective campaign execution.
• Manage internal timelines and client deliverables in partnership with Project Management teams, ensuring on‑time delivery.
• Identify and implement operational improvements to enhance efficiency and profitability.

Qualifications

• Over 3 years of experience in client‑facing roles within the advertising, creative or marketing industry.
• Understanding of digital marketing, including paid media platforms and PPC campaigns.
• Ability to coordinate cross‑functional teams, fostering open communication and ensuring the timely delivery of multiple projects.
• Familiarity with project management or time‑management tools.
• You love getting to know your clients, developing long‑lasting relationships and adding value to their business.
• When faced with a problem and unforeseen circumstances, you collaborate with the appropriate people to evaluate different options, adapt strategies and find practical solutions.
• You seek and leverage AI technologies to streamline and automate processes.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional({});

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions and empower you to tailor your work environment to suit your needs.

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Reward: You'll be eligible to join our discretionary annual bonus scheme.

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8 am and 6:30 pm with flexible working hours.

Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self‑development and access to Jellyfish Learn.

Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1,000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

“Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and its affirmative action measures.”

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our adolescents. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [e-mail].