Security Operations Manager

Boardroom Appointments; Cape Town; On-site; ZAR 650 000 - 850 000; Full time

Job summary

A leading security management company seeks a Security Operations Manager in Cape Town, South Africa. The role involves leading Managed Security Services, recruiting and training teams, and overseeing incident response processes. Ideal candidates will have 4-5 years in security management, a relevant degree, and certifications such as CISSP and CISM. This position offers a strategic role in maintaining security standards and ensuring optimal SOC operations with a focus on compliance and governance.

Qualifications

• 4-5 years' proven experience in Security Management.
• Experience in SOC Manager or Team Leader role.
• In-depth knowledge of security technologies and network concepts.

Responsibilities

• Lead the operational Managed Security Service delivery.
• Recruit, hire, and train Security Engineering team members.
• Manage incident response plans and workflows.
• Oversee monitoring of security metrics and reporting.
• Conduct performance reviews and manage leave approvals.

Skills

Security Management

SOC Management

Mentoring Security Teams

Governance Management

Network Technologies

Security Technologies

Incident Response

Education

Degree in Computer Science or similar

Certified Information Systems Security Professional (CISSP)

Certified Information Security Manager (CISM)

ITIL Foundation

COBIT Foundation

Certified Ethical Hacker (CEH)

ISACA CRISC

Tools

ServiceNow

Job description

About the job Security Operations Manager

Security Operations Manager

Qualifications

Degree in Computer Science or similar (preferable)

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• ITIL Foundation
• COBIT Foundation
• Certified Ethical Hacker (CEH)
• ISACA CRISC (Certified in Risk and Information Systems Control) advantageous
• Membership in professional bodies such as: ISACA

Experience

4-5 years' proven experience in:

• Security Management
• SOC Manager or Team Leader role in a SOC environment

Extensive experience in:

• Security Engineering and SOC leadership
• Governance and stakeholder management
• Proven track record in mentoring Security teams

In-depth knowledge of:

• Network technologies (protocols, design concepts, access control)
• Security technologies (firewalls, endpoint protection, endpoint detection and response, encryption, data protection, privileged access, etc.)

Leadership and technical experience in:

• SOC and/or Incident Response environments
• Governance standards including ISO 27001, SOC 2 Type 1/2, COBIT, and ITIL

Role Responsibilities

Lead the operational Managed Security Service delivery on a 24x7 basis in The Company

• Recruit, hire, and train Security Engineering team members in line with HR processes
• Oversee incident response plans, workflows, and standard operating procedures (SOPs)
• Act as the escalation point for all critical security incidents
• Coordinate incident response and triage efforts with the Cyber Incident Response team
• Manage dashboards and reporting with actionable metrics, including:
• KPIs
• Monthly reports
• Incident response and threat monitoring metrics
• Review and enhance SIEM use cases and response runbooks
• Collaborate with internal and external stakeholders to detect, prevent, and respond to threats
• Align incident management between the SOC, Security Engineering, Managed Services, and Customer IT teams
• Conduct performance reviews, leave approvals, and manage salary/bonus processes for SOC and Security Engineering team
• Ensure effective use of the ServiceNow incident and response system, including case quality and closure
• Oversee periodic review of audit trails, system logs, and monitoring data for compliance
• Participate in and lead annual security audits
• Lead war rooms for major cybersecurity incidents
• Support presales by showcasing SOC capabilities to current and prospective clients
• Participate in proposal scoping and preparation for security opportunities
• Collaborate with Solutions team and Account Managers to develop and retain SOC customers