SAP-Powered Customer Service Administrator

IQVIA; Centurion; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading global healthcare firm is seeking a Customer Service Administrator based in Centurion to deliver exceptional customer service in the pharmaceutical and diagnostics sector. The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in customer service, with proficiency in SAP required. Join a collaborative and growth-oriented environment offering competitive compensation and benefits. Skills in communication and problem-solving are essential.

Benefits

Competitive compensation

Collaborative working environment

Benefits package

Qualifications

• Minimum 2 years in customer service or account management.
• Strong background in SAP for order processing and reporting.
• Pharmaceutical industry experience is preferred.

Responsibilities

• Manage and update customer accounts accurately.
• Use SAP for processing orders and managing inventory.
• Respond to customer inquiries and resolve issues promptly.
• Ensure timely order fulfillment through SAP.
• Monitor client activity and sales performance.
• Collaborate with sales, logistics, and finance teams.
• Adhere to compliance regulations and policies.
• Identify process improvement opportunities.

Skills

SAP proficiency

Excellent communication

Problem-solving skills

Attention to detail

Team collaboration

Education

Bachelor’s degree in business administration or IT

Tools

SAP

Job description

A leading global healthcare firm is seeking a Customer Service Administrator based in Centurion to deliver exceptional customer service in the pharmaceutical and diagnostics sector. The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in customer service, with proficiency in SAP required. Join a collaborative and growth-oriented environment offering competitive compensation and benefits. Skills in communication and problem-solving are essential.