SAMBASSADOR

Smollan; Bloemfontein; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail solutions provider in Bloemfontein is seeking a Sambassador to enhance product visibility and sales. The role involves managing customer experiences, overseeing inventory, ensuring compliance, and capturing performance reports. Ideal candidates should excel in customer relations and operational management, contributing to sales growth and service quality.

Responsibilities

• Manage customer vetting and registration for the rental process.
• Monitor and manage inventory including equipment storage and maintenance.
• Manage brand compliance and escalate non-compliance issues.
• Capture reports based on customer interactions and sales.

Job description

Overview

We are looking for a Sambassador in Bloemfontein to ensure product / service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

Responsibilities

• Customer Experience Management: Manage customer vetting and registration; manage rental process; gather feedback and suggestions from customers to continuously improve the rental service; monitor and manage inventory including storing, tracking and maintenance of equipment.
• Inventory Management: Monitor and manage inventory including storing, tracking, maintaining equipment, and charging devices.
• Managing & Ensuring Compliance: Standards & Discipline Management; Brand Management & Compliance onsite; HSSE compliance; Non-Compliance Escalation; Reporting and KPI\'s; Delivery of Quality Reporting & Insights; Feedback on what is working and what is not working; Red flag escalations of issues encountered on the sites; Speedy response to resolve issues that are encountered; Provide insights gained from customer interactions.
• Administration: Capture daily, weekly and monthly reports based on customer interactions and sales; Identify challenges and corrective actions; Gather feedback from customer complaints, queries and requests and ensure resolution; Build and maintain strong working relationships.