Sales Team Leader - Utilities

Tch Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading energy services company in Durban is seeking an experienced Team Leader to supervise a team focused on improving customer service and sales performance. The ideal candidate will have strong communication and coaching skills, with at least 1 year in a supervisory role within a contact center environment. This full-time permanent position offers the chance to drive performance and create a positive team culture.

Qualifications

• Minimum of 1 year’s experience in a Leadership / Supervisory role.
• Experience in supporting Utilities in a contact centre.
• Track record in improving Quality and Customer Satisfaction.

Responsibilities

• Lead a team of agents and build strong relationships.
• Manage day-to-day line activities and team performance.
• Ensure training and development plans are maintained.

Skills

Excellent verbal and written communication skills

Problem-solving approach

Coaching skills

Data analysis and reporting

Education

Matric

Tools

Microsoft Office suite

Job description

Leading the team to achieve the best results

Contract

Full-Time Permanent, subject to 3-month probationary period

Working Hours

Monday – Friday 9:00
Saturdays : TBC
Sundays : Public holidays

Pay

Dependent on experience

About The Role

We are hiring a Team Leader to support a key Energy client campaign in the delivery of new customers and switching them from their existing electricity supplier.

The team leader will drive team performance, developing and motivating staff to maximise campaign potential.

Key Responsibilities

• Lead a team of agents, building strong relationships where everyone feels included
• Host 1-2-1’s and daily stand‑ups as needed
• Work closely with your team, leading and inspiring them to drive their performance in both Sales and Quality
• Manage day-to-day line activities, prioritise and make risk / impact assessments within existing processes and procedures, actioning feedback from the Quality team to ensure the team is achieving SLAs
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
• Ensure training and development plans are maintained for all team members, coaching and mentoring as needed
• Look after the health and wellness of your team, escalating issues as needed
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Keep up to date with business development and new product lines
• Stay informed about any industry changes affecting the business and relay this knowledge back to the team
• Report to the Campaign Manager, supporting them by highlighting operational risks, areas for improvement and delivering business targets to create a high‑performing team
• Escalate appropriate problems to senior management
• Engage with the client on an ad‑hoc basis using high‑quality verbal and email communication
• Proficient with Microsoft Office suite (strong reporting skills)

Things to Consider

The expectations that come with management include commitment and professionalism, plus accountability for performance and staff retention.

The Ideal Candidate

• Excellent verbal and written communication skills
• Problem‑solving approach to work
• Coaching skills
• Data analysis and reporting

Education and Experience

Coaching and communication skills

Minimum of 1 year’s experience in a Leadership / Supervisory role, ideally in supporting Utilities in a contact centre

Experience within Sales, driving improvements to Quality and Customer Satisfaction ratings and Stakeholder Management

Adept in the Microsoft Suite of applications

Matric

Apply today by clicking on the button below and filling in an application form.

Please note: Any offer of employment is dependent on satisfactory references and disclosure checks.

Due to high volumes of applications, we cannot guarantee that you will receive a face‑to‑face interview.