Sales Support Supervisor - Lead Conversion & Team Growth

PayJoy; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A credit provider in Johannesburg is seeking a Sales Support Supervisor to enhance customer interactions and optimize the conversion of leads into sales. The ideal candidate has experience in managing customer service teams, solid knowledge of consumer laws, and proficiency in CRM software. This role offers significant benefits including health insurance, a pension fund, and professional development perks.

Benefits

Health Insurance

Life insurance

Pension Fund

20 days of vacation

Annual Co‑working Travel perk of $2,000

Annual Professional Development perk of $2,000

Qualifications

• 2 years' experience managing customer service or sales support teams in the sales or financial sector.
• Solid knowledge of key performance indicators in customer experience and consumer law.
• Ability to motivate and lead a team.

Responsibilities

• Support the conversion of leads into sales for the online channels.
• Monitor daily activities of sales support operations.
• Train staff in sales support areas and company policies.

Skills

Team leadership

Problem-solving

Customer focus

Knowledge of CRM software

Education

College in Business Administration or similar

Tools

Zendesk

Excel

Power BI

Job description

A credit provider in Johannesburg is seeking a Sales Support Supervisor to enhance customer interactions and optimize the conversion of leads into sales. The ideal candidate has experience in managing customer service teams, solid knowledge of consumer laws, and proficiency in CRM software. This role offers significant benefits including health insurance, a pension fund, and professional development perks.