Sales Support Specialist

MultiChoice Group; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading entertainment company in South Africa is seeking a Sales Associate to drive sales across products in their service center. The successful candidate will have 3-4 years of customer service experience and a strong understanding of sales strategies. This role involves delivering exceptional customer service, managing stock effectively, and maximizing sales opportunities. If you have a passion for customer service and sales, apply now!

Qualifications

• 3-4 years of customer service experience.
• Technical competencies in product understanding and problem solving.
• Experience in stakeholder management.

Responsibilities

• Deliver exceptional customer service to build customer loyalty.
• Maximize sales opportunities while adhering to customer service standards.
• Ensure proper stock management and adhere to policies.

Skills

Customer service

Sales

Communication

Problem solving

Negotiation skills

Analytical thinking

Education

Matric

Post Matric qualification

Job description

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve over 20 million subscribers across 52 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

• Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Join Africa’s most loved storyteller!

Purpose of the Position:

• This role drive sales across products and offeringto all customers who walk intothe service centre.

Key Performance Objectives

Tasks

Sales

• Deliver exceptional customer service to build customer loyalty
• Understand customer Journey on each branch visit thus increasing in-store sales
• Maximize all sales opportunities by adhering to Customer Service standards and focus on building the multichoice brand and culture
• Meet customer’s expectation by listening and advising customers on seasonal content, products (hardware and Digital) and promotional activities/ campaigns and activations
• Provide excellent product knowledge to assist customers to make the right buying decision thus build customer loyalty
• Knowledge of current seasonal content to best advise customers
• Knowledge of Cross selling of items (WIFI Connectors, Box office, Extra View, DPP, Show Max)
• Share product knowledge and selling skills with team members Achievement of sales and unit targets

Stock Management

• Handling all product and resources with care to minimize wastage and expense
• View and print reports for better understanding of stock movement and department growth (Sell Troughs, SAP Movement)
• Proficient use of clarity system in line with policies
• Ensure all processes and policies are adhered to with regards to stock movement

Qualifications

• Matric/Prior equivalent work experience
• Post Matric qualification advantageous

Experience

• 3-4 years customer service experience.
• Technical Competencies (List the key technical competencies)
• Product understanding and problem solving
• Negotiations Skills
• Stakeholder Management

Behavioral Competencies (List the key behavioral competencies)

• Communication
• Commercial Acumen
• Creativity Problem solving
• Planning and Accountability
• Analytical thinking
• Operational excellence
• Teamwork