Sales Representative (Office Automation)

Daisy JHB (Pty) Ltd; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent local company in Randburg is seeking a professional to manage client relationships and expand the customer base. The role involves maintaining client satisfaction, identifying sales opportunities, and monitoring service performance. Ideal candidates will have a knack for client retention and collaboration with sales teams.

Responsibilities

• Develop new relationships with clients to expand the current client/customer base.
• Maintain strong relationships with clients to ensure satisfaction and loyalty.
• Conduct regular business reviews to evaluate client satisfaction.

Job description

Overview

Key Responsibilities :

• Develop new relationships with clients to expand the current client / customer base
• Develop and maintain strong relationships with clients / customers to ensure satisfaction and loyalty.
• Conduct regular business reviews to evaluate client satisfaction with products and services.
• Identify and communicate sales opportunities within key accounts to the sales team.
• Keep clients informed about new product offerings and updates.
• Attend client meetings to strengthen relationships with existing accounts.
• Meet client relationship targets and KPIs as defined by the Head of Sales.
• Collaborate closely with Sales Managers and Sales Representatives to support client needs.
• Address and resolve client concerns promptly and effectively.
• Administer client satisfaction surveys and reviews to gather feedback.
• Monitor company performance against service level agreements and flag potential issues.
• Keep relevant managers informed about changes or developments within client accounts.
• Coordinate with internal departments to fulfill client requirements efficiently.
• Focus on client retention by proactively addressing their needs.
• Meet weekly appointment and sales gross profit (GP) targets.