Sales Outbound Agent

Sanlam; Johannesburg; On-site; ZAR 150 000 - 220 000; Full time

Job summary

A leading insurance provider seeks an Outbound Call Centre Agent in Johannesburg, Gauteng. This role requires proactively contacting potential and existing customers, conducting policy reviews, and generating leads to support sales and customer engagement. Candidates must have at least 2 years of experience in a sales environment and relevant qualifications such as a Grade 12 or NQF 4 and an RE5 Certificate. Join a dynamic team committed to customer satisfaction and innovation.

Qualifications

• Experience of more than 2 years in a sales environment.

Responsibilities

• Proactively contact potential and existing customers to promote insurance products.
• Conduct policy reviews, generate leads, and ensure a positive customer experience.
• Provide essential information regarding products and services.

Skills

Outbound Tele-Sales

Service inbound client queries

Administration and processing

Quality, Compliance and Accreditation

Education

Grade 12 / Standard 10 / NQF 4

RE5 Certificate

FAIS Accreditation

Job description

Overview

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will you do?

The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience. The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high-quality outbound interactions in line with regulatory and performance standards. May provide customers with essential information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per DoFa date)

Minimum Experience

• Experience of more than 2 years in a sales environment

Knowledge and Skills

Undertake Outbound Tele-Sales; Service inbound client queries, requests; Administration and processing; Quality, Compliance and Accreditation

Personal Attributes

Communicates effectively - Contributing dependently; Situational adaptability - Contributing dependently; Action orientated - Contributing dependently; Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently; Collaborates - Contributing dependently; Cultivates innovation - Contributing dependently; Customer focus - Contributing independently; Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.