Sales & Operations Consultant

Cullinan Transport Division; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading transport company in Cape Town is seeking a dedicated Consultant to manage client bookings and provide operational support. This role requires strong administrative skills, effective communication, and the ability to work flexible hours, including standby duties. The ideal candidate holds a Grade 12 certificate, a Code B Driver's License, and has experience in the travel or hospitality industry. This role is crucial for maintaining excellent service standards and operational efficiency.

Qualifications

• Own reliable transport is required.
• Code B Driver's License is needed.
• Experience in travel, transport, or hospitality industry is a plus.

Responsibilities

• Ensure bookings are correctly made and executed.
• Provide operational support and manage driver queries after hours.
• Deliver excellent service to clients and maintain accurate records.

Skills

Strong administrative abilities

Attention to detail

Ability to work under pressure

Flexibility with working hours

Strong verbal and written English

Education

Grade 12

Job description

Job Overview

We are looking for a competitive, driven, perfectionist person, who is self‑motivated to reach your own, high standards. You must be flexible, with your own reliable transport, since the industry is unpredictable and sometimes necessitates long, erratic hours. You must have strong administrative abilities, since you will deal with many different bookings at the same time, and you must be able to keep them all in order. You must also be willing to take on certain after‑hours stand‑by duties and jump in wherever the team needs your help.

Duties & Responsibilities

The main responsibility of a Consultant is to ensure that all bookings are made correctly and executed accordingly, delivering excellent service to our clients and guests. Bookings are made telephonically or via email, and accurate records must be kept. There are also some operational duties that accompany the occasional standby duty and duty weekends.

Quoting and Making Bookings

• Action telephonic booking requests, promptly and accurately
• Provide the requested service to agents or clients specifically allocated to you, ensuring their ongoing satisfaction
• Quotes must be sent promptly, with correct rates, gathering accurate and complete information
• Except for clients with credit facilities, payment must be ensured prior to delivering a service
• Waybills: complete waybills accurately and on time; attach all supporting documents; make sure that all entrance fees are noted
• Ensure that any changes are communicated to—and actioned by—the Operations Team

Operational Duties

• Telephonic standby duties after hours, on certain evenings of the week
• Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, until the next morning
• Despatch guides/drivers on Saturday and Sunday mornings
• Ensure that drivers pitch up for services
• Ensure that all scheduled vehicles leave the depot on time to deliver their services, according to schedule
• Correct waybills, if last‑minute changes are made during the course of the weekend
• Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, during the course of the weekend (coming in to the office, if necessary)
• Correctly action any new bookings made during the course of the weekend
• Assist the Operations Team in general, where necessary

Desired Experience & Qualifications

• Minimum requirements: Grade 12; own reliable transport; Code B Driver's License; flexibility with regard to working hours; a strong verbal and written command of English; ability to concentrate well and keep focus under pressure; attention to detail and accuracy; a driven personality, with the will to do things right and meet sales targets; strong administrative, organizational abilities.
• Advantageous: Experience in the travel, transport, and hospitality industry; experience in waitressing/waitering; experience with a booking system of some kind; sales and client service experience; travel & tourism.

Job ID: #J-*****-Ljbffr