Sales Manager

ABC Worldwide; Cape Town; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

A luxury travel company in Cape Town is seeking a Sales Manager to lead a high-performing sales team. The ideal candidate will have over 3 years of B2C sales management experience, particularly in luxury travel. Responsibilities include coaching the team to exceed performance targets and handling high-net-worth client relationships. Proficiency in relevant CRMs and strong analytical skills are essential for this role. This position offers a hybrid work environment.

Qualifications

• Minimum 3+ years of B2C sales management experience, ideally in luxury travel.
• Demonstrated success overseeing high-performing sales teams.
• Experience with high-net-worth clients in a consultative sales setting.

Responsibilities

• Lead and coach the Sales & Enquiry Team to exceed conversion targets.
• Monitor and manage team KPIs and activity performance.
• Implement sales techniques to drive booking revenue.

Skills

B2C sales management experience

Leadership skills

Analytical skills

Interpersonal communication

Tools

HubSpot Sales Hub

Salesforce

Itinerary software (e.g., Tourplan)

Job description

Sales Manager

Location: Cape Town, South Africa | Type: Full-time | Hybrid | Start Date: As soon as available

A dynamic and results-driven Sales Manager is sought to lead a high-performing sales and enquiry team in the luxury travel space. The ideal candidate will bring strong leadership, analytical, and people management capabilities to support the execution of sales strategies, drive performance, and maintain exceptional customer service standards.

Role Overview

The Sales Manager will play a key role in leading and developing a team of travel consultants, managing individual and team performance, and ensuring a high conversion rate from enquiry to booking. Reporting to the Head of Sales and working closely with the broader sales leadership and operational teams, this role requires a strategic thinker who thrives in a fast-paced, client-centric environment.

Key Responsibilities

• Lead and coach the Sales & Enquiry Team to meet and exceed conversion and revenue targets
• Oversee team and individual KPIs, pipeline performance, and activity management
• Support and implement consultative sales techniques to drive high-value bookings
• Monitor customer interactions and ensure timely, professional responses to enquiries
• Address and resolve client feedback, escalations, and objections effectively
• Identify individual and team skills gaps; implement development and training initiatives
• Collaborate with operations to improve workflow, system usage, and service efficiency
• Maintain CRM data integrity and ensure proper use of sales tools and technologies
• Document and share sales best practices across the team

Requirements

• Minimum 3+ years of B2C sales management experience (luxury travel or similar industries preferred)
• Demonstrated success in managing high-performing sales teams
• Experience working with high-net-worth clients in a consultative selling environment
• Working knowledge of African and Indian Ocean Island destinations is advantageous
• Proficient in HubSpot Sales Hub (or similar CRM such as Salesforce) and itinerary software (e.g., Tourplan)
• Strong coaching, leadership, and interpersonal communication skills
• Excellent analytical and reporting abilities