Sales Development Representative (SDR)

MSA Outsourcing Solutions; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A professional outsourcing firm in Johannesburg is seeking a driven individual for the role of Sales Development Representative (SDR). The candidate will be responsible for outbound prospecting and lead generation while collaborating with UK-based sales teams. A background in sales or customer service is preferred, along with strong communication skills. This position offers a dynamic work environment and opportunities for international exposure.

Qualifications

• Previous experience in sales, customer service, or telemarketing preferred.
• Strong verbal and written communication skills in English.
• Ability to think on your feet and handle objections.

Responsibilities

• Conduct outbound prospecting via calls, emails, and LinkedIn.
• Identify potential clients through research and networking.
• Qualify inbound leads based on ideal customer profiles.

Skills

English communication skills

Confidence

Organizational skills

Time management

Sales knowledge

Education

Degree in business, marketing, or related field

Tools

CRM systems (HubSpot, Salesforce or similar)

Job description

MSA Outsourcing Solutions is seeking a driven, confident, and motivated individual to join our growing UK client-facing team as Sales Development Representatives (SDRs). This is a fast-paced and dynamic role where you'll be on the front lines of our clients' growth - identifying potential customers, initiating conversations, and generating high-quality sales opportunities. As an SDR, you'll work closely with UK-based sales and marketing teams to help drive pipelines, qualify inbound and outbound leads, and support client growth strategies. You'll gain international exposure while working from our professional, fully managed offices in Johannesburg.

Responsibilities:

• Conduct outbound prospecting via calls, emails, and LinkedIn to generate leads
• Identify potential clients through research and networking
• Qualify inbound leads based on ideal customer profiles and project criteria
• Maintain accurate records of outreach, lead status, and follow-ups in CRM systems
• Book appointments and demos for Account Executives or client sales teams
• Research and identify target companies and key decision-makers
• Collaborate with marketing to messaging and improve conversion rate
• Follow up on event and campaign-generated leads in a timely manner
• Prepare reports on lead generation activities and results
• Meet or exceed weekly KPIs, including outreach volume and qualified meetings set
• Stay informed about industry trends and competitive offerings
  
  

Requirements

• Previous experience in a sale, customer service or telemarketing environment is preferred
• Strong English communication skills, both verbal and written
• Confident and professional phone manner
• Ability to think on your feet, handle objections, and remain persistent
• Excellent organizational and time management skills
• A proven track record of meeting or exceeding targets
• Ability to work independently and collaboratively within a team
• Basic understanding of sales processes and CRM systems (HubSpot, Salesforce, or similar preferred)
• Self-motivated and goal-oriented mindset
• Knowledge of sales processes and techniques
• A degree in business, marketing, or a related field is a plus