Sales Consultant

96F26A1F-3549-4E1A-A609-Fff04A2201Cf; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A retail company in Durban is seeking a Sales Consultant to engage with customers, identify their needs, and recommend suitable products. The role focuses on delivering excellent customer service, achieving sales targets, and ensuring a positive customer experience. The ideal candidate will have strong communication skills and 1-3 years of experience in sales or customer service. This is a full-time, permanent position based in person in KwaZulu-Natal.

Qualifications

• 1-3 years' experience in sales, retail, or customer service.
• Proven track record of achieving sales targets is preferred.

Responsibilities

• Welcome and assist customers in-store or via phone/email.
• Meet and exceed daily, weekly, and monthly sales targets.
• Maintain up-to-date knowledge of product features, pricing, and promotions.
• Handle customer queries, complaints, and returns professionally.
• Assist with merchandising, stock checks, and display maintenance.
• Update CRM systems with customer details and sales activity.

Skills

Excellent communication and interpersonal skills

Strong selling, negotiation, and persuasion skills

Customer-focused with a friendly, professional attitude

Good problem-solving and conflict-handling abilities

Ability to work under pressure and meet sales targets

Computer literacy (POS systems, CRM, email, Excel)

Education

Grade 12 / Matric

Diploma in Sales, Marketing, or Business

Job description

Sales Consultant – Job Description

Job Title : Sales Consultant

Department : Sales / Retail / Customer Service

Reports To : Sales Manager / Store Manager

Job Summary

The Sales Consultant is responsible for engaging with customers, identifying their needs, and recommending suitable products or services. This role focuses on delivering excellent customer service, achieving sales targets, and ensuring a positive customer experience.

Key Responsibilities

• Customer Engagement
  • Welcome and assist customers in-store or via phone/email.
  • Understand customer needs and recommend appropriate products or solutions.
  • Provide detailed product information and answer customer questions.
  • Conduct product demonstrations when required.
• Sales & Target Achievement
  • Meet and exceed daily, weekly, and monthly sales targets.
  • Upsell and cross‑sell products to maximise revenue.
  • Process sales transactions accurately.
  • Follow up with customers to secure repeat business.
• Product Knowledge
  • Maintain up‑to‑date knowledge of product features, pricing, and promotions.
  • Attend training sessions to improve sales and product knowledge.
• Customer Service
  • Handle customer queries, complaints, and returns professionally.
  • Ensure customer satisfaction and maintain long‑term relationships.
  • Provide after‑sales support where necessary.
• Store / Showroom Support
  • Assist with merchandising, stock checks, and display maintenance.
  • Ensure the sales area is tidy, organised, and visually appealing.
  • Work with the team to maintain store standards and achieve collective goals.
• Reporting & Administration
  • Update CRM systems with customer details and sales activity.
  • Prepare reports on leads, sales performance, and customer feedback.
  • Assist with stock‑taking when required.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong selling, negotiation, and persuasion skills.
• Customer‑focused with a friendly, professional attitude.
• Good problem‑solving and conflict‑handling abilities.
• Ability to work under pressure and meet sales targets.
• Computer literacy (POS systems, CRM, email, Excel).

Qualifications & Experience

• Grade 12 / Matric (minimum).
• Diploma in Sales, Marketing, or Business (advantageous).
• 1–3 years' experience in sales, retail, or customer service.
• Proven track record of achieving sales targets (preferred).

Personal Attributes

• Confident and well‑presented.
• Energetic, motivated, and results‑driven.
• Honest, reliable, and professional.
• Team player with a positive attitude.

Job Types : Full‑time, Permanent

Pay : R … per month

Work Location : In person