Sales Assistant (Contract)

Ares Holdings; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail company in Durban is seeking a Sales Assistant to enhance sales and deliver exceptional customer service. This position requires at least a year of customer service experience and flexibility in working hours. The ideal candidate will assist in inventory management, daily store operations, and participate in training sessions. The role offers various perks, including staff discounts and a performance incentive scheme, while contributing to a positive team environment.

Benefits

Quarterly uniform allowance

50% staff discount for employees and family

Company performance incentive scheme

Long-service incentives

Holistic Employee Wellness programme

Qualifications

• Minimum 1 year of customer service experience required.
• Comfortable working flexible shifts.
• Knowledge of Crocs products is advantageous.

Responsibilities

• Deliver excellent customer service and close sales.
• Replenish stock and maintain inventory accuracy.
• Assist in daily operations and store housekeeping.
• Attend training sessions and receive monthly feedback.

Skills

Customer service

Sales techniques

Product knowledge

Inventory management

Education

Grade 12 or Equivalent

Job description

Crocs Springfield is looking for a Sales Assistant to join their team.

Company Values

• We commit to the wellbeing of our team
• We work with a positive attitude
• We believe in our team

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer following the Crocs customer service procedures
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customer to back & turn them into Crocs fans
• Monitor your daily sales against your individual budget every few hours

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the Crocs changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities to invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Crocs rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the Crocs standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage

Why Work For Us

• Fast growing and well-established brand
• Extensive growth opportunities within
• Company upskills employees and provide training opportunities

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Quarterly Uniform allowance
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.