Sales Assistant

Edgray Distributors (Pty) Ltd t/a JUMBO; Zwelitsha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A retail company is seeking a customer service representative to assist shoppers in a welcoming environment. Responsibilities include greeting customers, providing product knowledge, stocking shelves, processing transactions, and maintaining a clean store. Applicants should be capable of collaborating with a team and following company policies to ensure effective operations.

Responsibilities

• Welcoming shoppers warmly as they enter the store.
• Assisting customers in locating products and answering questions.
• Staying informed about store products to assist customers.
• Restocking shelves and organizing displays.
• Operating the cash register and handling payments.
• Managing customer returns or exchanges according to policies.
• Keeping the store tidy, clean, and organized.
• Noticing low stock and notifying management.
• Suggesting additional products or special offers.
• Setting up promotional displays and informing customers.
• Monitoring shoplifting and following security procedures.
• Maintaining logs of sales and customer interactions.
• Working with colleagues to ensure smooth operations.
• Adhering to company guidelines on customer service.

Job description

Responsibilities

• Greeting Customers: Welcoming shoppers warmly as they enter the store.
• Providing Customer Service: Assisting customers in locating products, answering questions, and offering recommendations.
• Product Knowledge: Staying informed about store products, features, and promotions to effectively assist customers.
• Stocking and Merchandising: Restocking shelves, organizing displays, and ensuring products are presented attractively.
• Processing Transactions: Operating the cash register, handling payments, and issuing receipts.
• Handling Returns and Exchanges: Managing customer returns or exchanges according to store policies.
• Maintaining Store Cleanliness: Keeping the store tidy, clean, and organized.
• Monitoring Inventory Levels: Noticing low stock and notifying management, or assisting with stock replenishment.
• Promoting Sales: Suggesting additional products or special offers to increase sales.
• Assisting with Promotions: Setting up promotional displays and informing customers about current deals.
• Security: Monitoring shoplifting and following security procedures to prevent theft.
• Record Keeping: Maintaining accurate logs of sales, stock movements, or customer interactions if required.
• Team Collaboration: Working with colleagues to ensure smooth store operations.
• Followings Store Policies: Adhering to company guidelines on customer service, safety, and sales procedures.