Sales Affiliate Agent

Sanlam; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm seeks an Affiliate Agent to manage relationships and convert leads into sales. This role involves handling inbound and outbound calls, assisting customers from affiliate channels, and providing exceptional service. A minimum of 1-3 years sales experience in a call center is required, along with an RE5 Certificate and full FAIS accreditation. Join a dynamic team that values effective communication and customer focus, offering opportunities for growth and development.

Responsibilities

• Manage relationships with affiliate partners and convert leads into sales.
• Handle inbound and outbound calls, ensuring exceptional customer service.
• Support policy queries and contribute to sales excellence.

Skills

Effective communication

Situational adaptability

Sales orientation

Customer focus

Education

Grade 12/Standard 10/NQF 4

RE5 Certificate

Fully FAIS Accredited

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development

What will you do?

Under direct supervision you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate‑generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agents you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification

• Grade 12/Standard 10/ NQF 4
• RE5 Certificate (As per DOFA date)
• Fully FAIS Accredited (As per DOFA date)

Minimum Experience

• Minimum 1-3 years sales experience in a Call Centre Environment.
• Short-Term insurance experience would be advantageous.

Knowledge and Skills

Undertake Outbound Tele-SalesService inbound client queries, requestsAdministration and processingQuality, Compliance and Accreditation

Personal Attributes

Communicates effectively - Contributing dependentlySituational adaptability - Contributing dependentlyAction orientated - Contributing dependentlyPersuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependentlyCollaborates - Contributing dependentlyCultivates innovation - Contributing dependentlyCustomer focus - Contributing independentlyDrives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.