Sales Advisor (27-40hr) - The Body Shop Mall of Africa

Clicks Group; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Midrand is looking for a Retail Operations professional to enhance customer service and drive sales through effective product knowledge and selling techniques. Candidates should have a Matric/Grade 12 certificate and preferably some experience in cosmetics or retail. Strong communication and customer service skills are essential for this role, which aims to maximize sales while ensuring customer satisfaction.

Qualifications

• Experience in cosmetics is essential.
• Retail experience in sales or service environment is desirable.

Responsibilities

• Drive sales through cross and up selling.
• Reduce loss and shrinkage by adhering to Store Operating Procedure.
• Create an appealing shopping environment for customers.
• Maximise sales by owning execution of promotional events.
• Increase profitability and brand loyalty.
• Ensure continuity of excellent customer service.

Skills

Communication skills

Customer service skills

Listening and interpersonal skills

Problem solving ability

Education

Matric/Grade 12

Job description

Position Summary

Industry: Wholesale & Retail Trade
Job category: Retail Operations
Location: Midrand
Contract: Permanent
Remuneration: Market Related
EE position: Yes

About Our Company

Clicks Group

Introduction

The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

Job Description

• To drive sales of the store through cross and up selling.
• To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
• To create an appealing shopping environment for customers.
• To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
• To increase profitability and brand loyalty with customers.
• To ensure continuity of excellent customer service.

Minimum Requirements

Essential Competencies

• Communication skills.
• Customer service skills.
• Listening and interpersonal skills.
• Problem solving ability.

Qualifications And Experience

• Matric/Grade 12 (essential).
• Experience in cosmetics.
• Retail in sales or service environment (desirable).

Skills, Abilities And Job Related Knowledge

• Good understanding of retail principles.
• Be able to interact with customers effectively.
• Ability to apply selling skills.
• Computer literate.
• Good understanding of stock management principles.