SaaS Business Systems Analyst

RecruitMyMom; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A healthcare tech company is seeking an experienced Business Systems Analyst to drive their transformation into a world-class SaaS firm. You will be responsible for optimizing business processes and implementing systems that enhance operational efficiency. This full-time role requires over 5 years of experience in a related field, proficiency in CRM systems, and strong skills in communication and process mapping. Enjoy a hybrid work model after the probationary period.

Qualifications

• 5+ years of experience as a Business Analyst or Systems Analyst in a tech startup.
• Hands-on experience implementing a CRM from scratch is essential.
• Experience with Agile/Scrum software development methodologies.

Responsibilities

• Map, analyse, and redesign core business processes.
• Lead the selection and implementation of core business systems.
• Document processes for clarity and efficiency.
• Gather requirements and convert them to technical user stories.

Skills

Business Analysis

CRM Implementation

Agile/Scrum Methodologies

Process Mapping

Technical Requirements Writing

Communication

Tools

HubSpot

Zoho

Lucidchart

Miro

Visio

Job description

Bellville, Cape Town, South Africa | Posted on 19/01/2026

• Location Type Hybrid (Part office, Part remote)
• Job Type Permanent
• Salary R65 000 - R85 000 CTC dependent on experience
• Remuneration Term Per Month
• Date Opened 19/01/2026
• State/Province Western Cape
• Country South Africa

Job Description

A healthcare tech company is seeking an experienced full-time, Business Systems Analyst to be the operational architect supporting their transformation into a world-class SaaS company.

You will be the engine room of their strategy, responsible for translating an ambitious vision into the slick, efficient, and scalable processes and systems that will drive growth. This is a unique opportunity to build the operational backbone of a company from the ground up, with a direct impact on their success.

Responsibilities

Process Architecture & Optimisation

• Map, analyse, and redesign all core business processes to support our new SaaS model, including the PCP Partner lifecycle, doctor onboarding, sales funnels, and customer support workflows.
• Work directly with department heads to identify bottlenecks and inefficiencies, implementing practical solutions that save time and improve quality.
• Document all processes in a clear, accessible way to create a "single source of truth" for how the business operates.

Systems Implementation & Management

• Lead the selection, implementation, and ongoing administration of their core business systems, starting with their CRM (e.g., HubSpot, Zoho).
• Design and build automated onboarding flows for new doctors and PCPs to create a seamless, low-touch experience.
• Ensure all their systems (CRM, LMS, support desk, etc.) are properly integrated and that data flows cleanly between them to provide a holistic view of the customer.
• Act as the critical bridge between the commercial/operational teams and the software development team.
• Gather business requirements from stakeholders (e.g., "Our PCPs need a better way to track referrals") and convert them into clear, actionable technical requirements and user stories for the engineering team.
• Participate in sprint planning and review meetings to ensure that what we are building directly solves the business problem it was intended to.

Requirements

• Experience: 5+ years of experience as a Business Analyst or Systems Analyst, ideally within a B2B, SaaS or technology startup environment.
• Systems Expert: Demonstrable, hands‑on experience implementing and administering a CRM from scratch is essential.
• Methodology: Experience with Agile/Scrum software development methodologies.
• Process Mapper: You are a natural systems thinker who loves whiteboarding workflows and using tools like Lucidchart, Miro, or Visio to bring clarity to complex processes.
• Tech Translator: You are fluent in the language of both business and technology and have experience writing clear requirements documents or user stories for a technical audience.
• Proactive & Autonomous: You are a self‑starter who thrives in a fast‑paced environment. You don't wait for instructions; you identify problems and start building solutions.
• Exceptional Communicator: You can confidently interview a senior stakeholder, document their needs, and present your findings and recommendations clearly.
• Contract: This is a full‑time, permanent position.
• Work model: On‑site during probation, then a hybrid model once probation has been completed.