Risk Compliance Assistant Manager

IGT Solutions; Wes-Kaap; On-site; ZAR 655 000 - 1 066 000; Full time

Job summary

A leading BPO firm in South Africa is seeking an AM for Risk & Compliance to deploy policies for data protection and conduct audits. The role involves training new hires and ensuring compliance through data analysis. Candidates should have 5-7 years of relevant experience, be graduates in any field, and possess excellent communication skills. Comfortable with rotational shifts and fluent in English are mandatory. This role offers a dynamic work environment focused on process improvement.

Qualifications

• Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits.
• Should have conducted Internal Audits.

Responsibilities

• Deploy Processes & Policies for Privacy Security Management System.
• Deploy ISO 27001/PCI DSS/COPC certification and conduct internal audits.
• Conduct Contractual Audits and interact with process owners.
• Train new team members on Privacy & Information Security.
• Identify trends through data analysis for reports.
• Propose process improvement ideas to mitigate risks.
• Attend client meetings and act as front face for interactions.
• Conduct independent fraud investigations.
• Document detailed investigation summaries and maintain timelines.
• Conduct Risk Assessments and publish final risks.

Skills

Internal Audits

Excellent communication skills

Presentation skills

Excel skills

Analytical capability

Quick learner

Fluent in English

Education

Graduate – Any specialization

Job description

Position: AM – Risk & Compliance

Location: Cape town

Mode: Work from office

Job Responsibilities

• Deploying Processes & Policies for Privacy Security Management System to comply to Data Protection requirements
• Deploying ISO 27001/PCI DSS/COPC certification for the entity and conducting detailed Internal audits basis ISO 27001, COPC & data protection guidelines for BPO vertical
• Conducting Contractual Audits for the processes in the entity and interact with process owners and help in closure of audit gaps
• Provide training to new team members on Privacy & Information Security & Internal Audits methodology
• Prepare and maintain regular functional compliance cadence with leadership
• Should be able to identify trends through data analysis and be able to incorporate in the reports/reviews
• Proactively identify and share process Improvement ideas in order to mitigate Risks and implement controls
• Attending client calls/meetings and act as front face for weekly/monthly/adhoc client interactions / reviews
• Should be able to conduct independent fraud investigations and should be well versed with different investigation techniques and criticalities
• Should know how to document detailed investigation summaries and maintain stringent timelines
• Should have good knowledge of conducting Risk Assessments to identify prevailing risks in the system and publishing final risks to Operations and Client

Knowledge, Skills, Other Abilities

• Should have conducted Internal Audits
• Should have excellent communication, presentation & excel skills
• Should have an analytical capability
• Should be a quick learner
• Should be comfortable with rotational shifts
• Should be fluent in English (written and verbal)

Relevant Experience & Desired Education

• Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits
• Graduate – Any specialization

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.