Review Auditor: Safeguard Ratings & Boost Marketplace Trust

Smdtechnologies; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading e-commerce company in South Africa is seeking a Review Auditor to manage product reviews and ratings on Takealot. The role demands strong analytical skills and attention to detail. Responsibilities include monitoring and disputing reviews, generating reports, and ensuring compliance with review policies. Candidates with 1–3 years of experience in e-commerce or digital marketing will thrive in this dynamic environment.

Qualifications

• 1–3 years’ experience in e-commerce or digital marketing.
• Experience in content moderation or customer feedback analysis.
• Prior experience with Takealot or similar online marketplaces preferred.

Responsibilities

• Conduct daily reviews of product feedback and ratings.
• Prepare and submit review disputes through Takealot’s Support Portal.
• Track review activity and performance metrics.

Skills

Analytical skills

Attention to detail

Written communication

Proficiency in Excel

Understanding of SEO principles

Tools

Takealot Portals

Review analysis tools

Job description

A leading e-commerce company in South Africa is seeking a Review Auditor to manage product reviews and ratings on Takealot. The role demands strong analytical skills and attention to detail. Responsibilities include monitoring and disputing reviews, generating reports, and ensuring compliance with review policies. Candidates with 1–3 years of experience in e-commerce or digital marketing will thrive in this dynamic environment.