Returns Experience PM: Shape Customer Delight & Impact

Amazon Commercial Services (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading e-commerce company in Cape Town is seeking a Returns Experience Product Manager to enhance the customer-focused returns and refunds experience. The ideal candidate will manage product development, drive strategy, and present results to senior leadership. Required qualifications include a Bachelor's degree and over four years of experience in managing technical products. The role involves collaboration with various teams and requires strong analytical skills. Opportunities for international engagement are available within Amazon's global teams.

Benefits

Equal opportunities employer

Commitment to diversity

Qualifications

• 4+ years of experience managing technical products or online services.
• Experience in project management leading cross-functional teams.
• Strong understanding of product requirements and success metrics.

Responsibilities

• Own the product roadmap for customer experience products/features.
• Identify customer pain points and opportunities through data analysis.
• Collaborate with engineering, design, and business teams to build features.
• Present product strategies and results to senior leadership.

Skills

Data-driven decision making

Technical product management

Cross-functional team collaboration

Customer research analysis

Education

Bachelor's degree

Tools

SQL

VBA

Job description

A leading e-commerce company in Cape Town is seeking a Returns Experience Product Manager to enhance the customer-focused returns and refunds experience. The ideal candidate will manage product development, drive strategy, and present results to senior leadership. Required qualifications include a Bachelor's degree and over four years of experience in managing technical products. The role involves collaboration with various teams and requires strong analytical skills. Opportunities for international engagement are available within Amazon's global teams.