Retention Team Lead: Customer Loyalty & Growth

Pineapple; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic insurance company is seeking a passionate Retentions Team Manager in Johannesburg. You will lead a high-performing team focused on driving retention performance and enhancing customer loyalty. Key responsibilities include operational management, recruitment, and ensuring quality service. The ideal candidate will have strong leadership skills, relevant certifications, and at least two years of experience in a similar role. This opportunity offers a chance to significantly impact customer retention in a thriving company.

Qualifications

• Minimum of two years of experience in a similar role.

Responsibilities

• Lead a high-performing team focused on retention.
• Drive retention performance metrics.
• Recruit and maintain service quality.

Skills

Strong leadership skills

Operational management

Customer loyalty enhancement

Education

Relevant certifications

Job description

A dynamic insurance company is seeking a passionate Retentions Team Manager in Johannesburg. You will lead a high-performing team focused on driving retention performance and enhancing customer loyalty. Key responsibilities include operational management, recruitment, and ensuring quality service. The ideal candidate will have strong leadership skills, relevant certifications, and at least two years of experience in a similar role. This opportunity offers a chance to significantly impact customer retention in a thriving company.