Retail Store Manager (Luxury / High End Brands)

Emporium Human Capital; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail management company seeks an experienced Retail Store Manager in Gauteng to oversee operations in a high-end store. Responsibilities include managing staff, ensuring compliance with company policies, and financial control. The ideal candidate has extensive experience in luxury retail, strong customer service orientation, and excellent communication skills. This role requires flexibility in working hours and the ability to train and mentor team members.

Qualifications

• 24 years proven experience as a Retail Store Manager in a luxury store.
• Experience managing staff, performance management, and discipline.
• Fluent in English (both written and spoken).

Responsibilities

• Oversee daily store operations for smooth functioning.
• Schedule and manage shifts for team members.
• Control expenses within budget and manage daily cash-ups.

Skills

Strong customer orientation

Interpersonal skills

Financial understanding

Planning and organizing

Effective communication

Education

Grade 12 or higher qualification

Job description

Overview

Retail Store Manager (Luxury / High End Brands) POS *****Based : Boksburg Salary : R ********************* pm + benefits

Minimum Requirements

• Grade 12 or higher qualification
• 24 years proven experience as a Retail Store Manager in a high-end store (Luxury items and High-End Brands and Products)
• Previous experience managing staff, including performance management and disciplinary procedures
• Fluent in English (both written and spoken)
• Willing to work retail hours, weekends & public holidays (do get time off)
• Strong customer orientation and interpersonal skills
• Solid financial understanding of retail profit drivers and expense control
• Excellent planning, organizational, and delegation skills
• Ability to work within a structured environment and apply company principles strictly
• Experience training and mentoring new or junior staff
• Strong administrative and reporting skills
• Knowledge of stock control and inventory management
• Ability to communicate effectively with Head Office

Responsibilities

• Operational & Store Management
  • Oversee daily store operations to ensure smooth running of all functions
  • Complete, review, and submit daily reports (DMA)
  • Conduct regular floor walks to monitor standards and execution
  • Ensure compliance with company policies, procedures, and operational standards
• Staff Management
  • Schedule and manage shifts
  • Allocate and delegate tasks to team members
  • Train, guide, and mentor staff
  • Enforce company policies, including performance and discipline when required
  • Drive succession planning and staff development
• Financial & Administrative Control
  • Manage and control expenses within budget
  • Ensure accurate and timely daily cash-ups and banking processes
  • Monitor and authorize returns, staff sales, and gift voucher usage
  • Control payroll submissions, HR reporting, and wage projections
  • Manage ad hoc payments and prevent any abuse of staff discounts
  • Monitor telephone usage and other variable expenses to remain within budget
• Stock & Merchandising
  • Oversee stock control, daily / weekly cycle counts, and adherence to schedules
  • Sign off stock received in the Goods Received Register (GRR)
  • Ensure correct stock rotation, merchandising standards, and loss prevention controls
• Communication & Reporting
  • Customer Service
  • Targets & Performance

Closing Date

15 September ****

How to Apply

If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to
#J-*****-Ljbffr