Retail Store Manager

Emporium Human Capital; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury retailer seeks an experienced Retail Store Manager to oversee store operations in Boksburg. The candidate should have 24 years of experience in high-end retail management, including staff training, performance management, and financial control. Responsibilities include ensuring compliance with company policies, managing daily operations, and enhancing customer service. This role requires fluency in English and a strong customer orientation. The closing date for applications is 15 September.

Qualifications

• 24 years proven experience as a Retail Store Manager in a high-end store.
• Fluent in English (both written and spoken).
• Strong administrative and reporting skills.

Responsibilities

• Oversee daily store operations to ensure smooth running of all functions.
• Conduct regular floor walks to monitor standards and execution.
• Train, guide, and mentor staff.

Skills

Customer orientation

Interpersonal skills

Planning and organizational skills

Staff training and mentoring

Strong financial understanding

Education

Grade 12 or higher qualification

Job description

Retail Store Manager (Luxury / High End Brands) POS

Location

Boksburg

Salary

R pm + benefits

Minimum Requirements

• Grade 12 or higher qualification
• 24 years proven experience as a Retail Store Manager in a high-end store (Luxury items and High-End Brands and Products)
• Previous experience managing staff, including performance management and disciplinary procedures
• Fluent in English (both written and spoken)
• Willing to work retail hours, weekends & public holidays (do get time off)
• Strong customer orientation and interpersonal skills
• Solid financial understanding of retail profit drivers and expense control
• Excellent planning, organizational, and delegation skills
• Ability to work within a structured environment and apply company principles strictly
• Experience training and mentoring new or junior staff
• Strong administrative and reporting skills
• Knowledge of stock control and inventory management

Key Responsibilities

• Ability to communicate effectively with Head Office
• Oversee daily store operations to ensure smooth running of all functions
• Complete, review, and submit daily reports (DMA)
• Conduct regular floor walks to monitor standards and execution
• Ensure compliance with company policies, procedures, and operational standards
• Schedule and manage shifts
• Allocate and delegate tasks to team members
• Train, guide, and mentor staff
• Enforce company policies, including performance and discipline when required
• Drive succession planning and staff development
• Manage and control expenses within budget
• Ensure accurate and timely daily cash-ups and banking processes
• Monitor and authorize returns, staff sales, and gift voucher usage
• Control payroll submissions, HR reporting, and wage projections
• Manage ad hoc payments and prevent any abuse of staff discounts
• Monitor telephone usage and other variable expenses to remain within budget
• Oversee stock control, daily / weekly cycle counts, and adherence to schedules
• Sign off stock received in the Goods Received Register (GRR)
• Ensure correct stock rotation, merchandising standards, and loss prevention controls

Communication & Reporting

Customer Service

Targets & Performance Closing Date

15 September

How to Apply

If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to