Retail Store Leader (Rosebank)

Wellness Warehouse; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A health and wellness retail company in Johannesburg is seeking a Retail Manager to oversee customer interactions and ensure store profitability. Ideal candidates should have at least 5 years of retail experience, including managerial roles, and a passion for health and wellness. Responsibilities include managing a team, optimizing sales, and implementing effective stock management practices.

Benefits

Performance incentives

Medical aid options

Birthday leave

Team member discounts

Ongoing learning and development

Qualifications

• Minimum 5 years of retail experience including 2-3 years in a managerial role.
• Proficient in stock management and cost control.
• Ability and willingness to work weekends and extended retail hours.

Responsibilities

• Manage customer interactions, complaints, and requests.
• Ensure sales targets are met and stock is managed effectively.
• Lead and develop team members for performance and effectiveness.

Skills

Customer service skills

Sales skills

Team leadership

Communication skills

Stock management

Education

Grade 12

Retail management diploma or degree

Tools

Computer literacy

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management
• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

JOB SPECIFICATIONS:

• Grade 12
• Business/Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)