Retail Store Leader (Lonehill)

Wellness Warehouse; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A health and wellness retailer in Johannesburg is seeking a Retail Manager to enhance customer experience and ensure store profitability. The ideal candidate has minimum 5 years of retail experience, including managerial roles, with strong skills in customer interaction and stock management. This role offers a performance-based remuneration model, medical aid options, and opportunities for ongoing development.

Benefits

Performance incentives

Team discounts

Medical aid options

Ongoing training opportunities

Birthday leave

Qualifications

• Minimum 5 years retail experience including managerial experience.
• Fully computer literate with strong communication skills.
• Ability to work weekends and extended hours.

Responsibilities

• Manage customer interactions and optimize selling space.
• Meet or exceed sales targets and reduce wastage.
• Lead and develop team members while achieving audit benchmarks.

Skills

Customer interaction management

Sales target achievement

Stock management

Team leadership and development

Verbal and written communication

Education

Grade 12

Retail management diploma or degree

Business/Admin qualification

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management
• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

JOB SPECIFICATIONS:

• Grade 12
• Business/Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)