Retail Service Lead — POS & Customer Experience

Clicks Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail leader in health and beauty is looking for a Service Advisor in Gauteng. This role involves ensuring exceptional customer service at the point of sale, managing stock and cash, and leading a team to meet company standards. Candidates should have at least a Grade 12 qualification and one year of experience in a customer-facing role within a retail environment. Strong communication and problem-solving skills are essential in this position.

Qualifications

• 1 year of experience in a customer-facing role in retail/FMCG.
• Numeracy and stock management experience required.
• Essential: Maths 50% and English 50% at Grade 12 level.

Responsibilities

• Ensure fast and efficient customer service.
• Direct and control all operational activities at the point of sale.
• Manage stock and cash effectively.

Skills

Understanding and application of financial management principles

Retail/FMCG background

Knowledge of customer service excellence

Strong customer orientation

Good communication skills

Problem-solving skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

A retail leader in health and beauty is looking for a Service Advisor in Gauteng. This role involves ensuring exceptional customer service at the point of sale, managing stock and cash, and leading a team to meet company standards. Candidates should have at least a Grade 12 qualification and one year of experience in a customer-facing role within a retail environment. Strong communication and problem-solving skills are essential in this position.