Retail Operations Team Leader: Customer-First Excellence

WNS; Centurion; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global business process management leader is seeking a Retail Operations Team Leader in Centurion, South Africa. This role involves managing the Retail Operations and Support Team to deliver outstanding customer experiences. The ideal candidate will have a track record in customer service excellence and will demonstrate strong leadership and problem-solving skills. Higher education and experience in the automotive or modern luxury sectors are preferred. Join a team focused on excellence and innovation.

Benefits

Professional development

Mentoring and coaching programs

Employee engagement initiatives

Qualifications

• Experience in customer service and management of high-performance teams is essential.
• Proven ability to drive customer satisfaction and operational excellence.
• Experience in the automotive or modern luxury sector is preferred.

Responsibilities

• Manage the Retail Operations and Support Team to ensure outstanding customer experiences.
• Monitor team performance against KPIs and objectives.
• Initiate regular meetings for performance reviews and issue management.

Skills

Customer First

Teamwork

Problem solving

High emotional quotient (EQ)

Excellent communication

Leadership and motivation

Education

Higher education levels

Job description

A global business process management leader is seeking a Retail Operations Team Leader in Centurion, South Africa. This role involves managing the Retail Operations and Support Team to deliver outstanding customer experiences. The ideal candidate will have a track record in customer service excellence and will demonstrate strong leadership and problem-solving skills. Higher education and experience in the automotive or modern luxury sectors are preferred. Join a team focused on excellence and innovation.