Retail Manager

People Dimension; Bela-Bela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail management company in Bela-Bela seeks a skilled manager to oversee operations. Responsibilities include stock management, employee training, and ensuring customer satisfaction. Ideal candidates will have 5+ years in retail, strong leadership skills, and proficiency in systems like Meat Matrix. The role offers structured hours and a supportive work environment aimed at driving brand loyalty and exceptional service.

Benefits

Cell phone provided

Staff discount

Qualifications

• Minimum of 5 years’ experience in a retail environment, ideally in a managerial role.
• Knowledge and management of inventory, product merchandising, and profitability.

Responsibilities

• Manage stock orders with suppliers and monitor deliveries.
• Ensure store housekeeping meets HACCP standards.
• Oversee employee recruitment, training, and development.
• Deliver excellent customer service and manage complaints.

Skills

English proficiency

Excellent verbal and written communication skills

Proficient in MS Office Suite

Demonstrative analytical skills

Exceptional customer service

Excellent interpersonal skills

Education

Grade 12

Diploma/Degree in Retail or Business

Tools

Meat Matrix

Job description

QUALIFICATIONS

• Grade 12
• Diploma/Degree in Retail or Business or related qualification – will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of inventory/stock, buying, staff, product merchandising, costs, and profitability of the store
• Knowledge of stock management systems like ERP, Meat Matrix, etc.
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life, especially in meat industry
• Understanding of retail consumer behavior and purchasing trends
• Understanding of the retail and meat market

SKILLS REQUIRED

• English proficiency (read, write, and speak)
• Excellent verbal and written communication skills
• Proficient in MS Office Suite
• Demonstrative analytical skills
• Understanding of income statements, cash flows, stock management reporting, and all basic financial systems
• Excellent interpersonal skills and ability to communicate effectively
• Exceptional customer service and people management skills
• Energetic and self‑starter

JOB ACTIVITIES

1. Stock Management – Stock Ordering
   • Place orders with factories and other suppliers
   • Follow up on orders
   • Manage deliveries, delivery dates and stock upon arrival
   • Manage stock order volumes
2. Stock Receiving – Receive ordered stock
   • Report delivery shortfalls, and damages
   • Follow up on non‑received stock
   • Capture received stock on Meat Matrix
3. Stock controlling – Daily stock levels reporting
   • Run stock depletion reports
   • Cashiers – balance off with stock receiving
   • Manage stock levels threshold
   • Manage stock shrinkage: stock losses/damages/dumpings
4. Housekeeping
   • Store cleanliness including floors, bathrooms, office spaces, passageways, aisles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
   • Always maintain high level of HACCP standards throughout the store
   • Observe OHSA hazards and abide by the rules and regulations of the Act
5. Employee Management
   • Employee recruitment
   • Onboarding and induction of new employees
   • Training and development
   • Employee relations (discipline in the workplace)
   • Performance management
   • Employee wellness
   • Employee motivation
6. Store Organisation
   • Display of products on the shelf and create attractive displays at key points in the store (e.g., check‑out queue)
   • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in‑store promotions
   • Re‑arrangement of store shelves and products
   • Managing non‑moving items and display areas
7. Cash Management
   • Manage and assist with daily cash ups
   • Minimise cash losses
   • Manage picking up and dropping off of cash in the store
   • Manage cash on ATM
   • Manage safety of cash movement within the store
   • Keep the safe secure and locked at all times
8. Customer Service
   • Deliver excellent service to ensure high levels of customer satisfaction
   • Create a store that meets local needs by building an understanding of customer‑product preferences
   • Manage and analyse customer complaints to get insights for improvement of customer satisfaction
   • Be the custodian of customer experience and lead brand loyalty
   • Respond to customer complaints and comments promptly and accurately
   • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour, including attracting new and retaining existing customers
9. System Administration
   • Manage staff clocking via ERS
   • Maintain and understand the system Meat Matrix
   • Manage and maintain CCTV cameras
   • Ensure availability of physical security guards in store
   • Manage the alarm system internally

WORKING HOURS

8am‑5pm, Monday to Friday. Saturdays 7am‑4pm and Sundays 8am‑1pm. Management has off every second weekend and you have a day off in the week as well.

OTHER BENEFITS

Cell phone is provided to all managers and a car allowance is not needed. Staff discount yes, but there’s a policy in place around this.