Retail Floor Leader — Customer-Centric Ops & Kpi Driver

Tfg Limited; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company seeks a Floor Manager in Durban to support store management and ensure operational excellence. The ideal candidate will have at least 3 years of retail experience, inclusive of 1 year in a leadership role, alongside essential leadership, communication, and customer service skills. Opportunities for candidates from designated groups are promoted according to the Employment Equity Act. Join a team focused on driving performance through key performance indicators (KPIs) while working in a dynamic retail environment.

Qualifications

• At least 3 years of retail experience.
• Minimum 1 year in a leadership position.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Support store management.
• Ensure operational excellence.
• Drive store performance through KPIs.

Skills

Leadership

Communication

Customer service

Education

Matric certificate

Job description

A leading retail company in South Africa is seeking a Floor Manager.

This role involves supporting store management, ensuring operational excellence, and driving store performance through KPIs.

The ideal candidate must have a matric certificate and at least 3 years of retail experience, including 1 year in a leadership position.

Strong leadership, communication, and customer service skills are essential.

The company promotes opportunities for candidates from designated groups in terms of the Employment Equity Act.