Reservations Leader: Revenue & Guest Experience

Phoenix Recruitment; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hotel recruitment agency is seeking an experienced Reservations Manager for a hotel at Cape Town Airport. The successful candidate will lead the reservations team, optimize booking operations, and ensure excellent guest relations. A formal hospitality qualification and 3–5 years of relevant experience are required. Strong knowledge of property management systems and excellent organizational skills are essential for this role.

Qualifications

• Minimum of 3–5 years’ experience in hotel reservations management.
• Experience with online booking platforms.
• Ability to work in a fast-paced environment, including weekends and holidays.

Responsibilities

• Oversee daily operations of the reservations department.
• Manage reservations staff and their training.
• Monitor room inventory, rates, and availability.
• Implement strategies to increase bookings.
• Maintain excellent guest relationships.
• Generate reports on reservations and revenue metrics.

Skills

Strong knowledge of property management systems (PMS)

Excellent communication skills

Leadership abilities

Organizational skills

Attention to detail

Education

Formal hospitality qualification

Grade 12

Job description

A hotel recruitment agency is seeking an experienced Reservations Manager for a hotel at Cape Town Airport. The successful candidate will lead the reservations team, optimize booking operations, and ensure excellent guest relations. A formal hospitality qualification and 3–5 years of relevant experience are required. Strong knowledge of property management systems and excellent organizational skills are essential for this role.