Reservation Agent (m/w)

Le Grand Bellevue Gstaad; Richmond; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious luxury hotel in KwaZulu-Natal, South Africa, is seeking a Reservation Agent. In this entry-level role, you will be responsible for professional phone and written communications, handling reservation requests, and providing exceptional guest service in German, French, and English. Ideal candidates will have at least two years of experience in the hotel industry and good computer skills, including knowledge of Opera. Join our team and contribute to delivering unforgettable luxury experiences for our guests.

Benefits

Accommodation in staffhouses

Half/full pension available

Discounted stays in partner hotels

Access to the YOURGSTAAD card benefits

Deals via Brands for Employees

Qualifications

• Minimum of two years of experience in the upscale hotel industry.
• Strong guest service skills in multiple languages.
• Proficient with computer software and systems.

Responsibilities

• Handle professional telephone and written acceptance.
• Process reservation requests efficiently.
• Engage in active room and voucher sales.
• Create customized offers for guests.
• Maintain the guest database accurately.
• Provide guest service in three languages.

Skills

Professional experience in the upscale hotel industry

Good oral and written language skills (German, French, English)

Good computer skills

Opera knowledge

Guest-oriented service

Tools

MS Office

Opera Cloud

Job description

Introduction

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

RESERVATION AGENT

We are looking forward welcoming a new team member for the position.

Key Responsibilities

• Professional telephone and written acceptance
• Processing of reservation requests
• Active room and voucher sales
• Creation of offers
• Maintaining the guest database
• Guest service in three languages (d/f/e) as well as the associated correspondence

Qualification & Skills

• At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
• Good oral and written language skills (d/f/e)
• Good computer and MS Office skills
• Ideally Opera knowledge (Opera Cloud)
• Guest-oriented, professional work and sales talent

WHY JOINING LE GRAND BELLEVUE

• Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
• Enjoy an inclusive hospitality culture where your dedication is recognized.
• Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
• Discover the world-famous mountain destination with a wide range of activities
• Employment conditions in accordance with L-GAV
• Get your accommodation in our staffhouses in the surroundings on the hotel
• Select the half/full pension from our staff restaurant
• Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
• Enjoy the benefits and discounts of the YOURGSTAAD card over the station
• Get access to Brands for Employees and their plateform of deals

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage