Repair Technician (m/f/d) for WORX, Kress, CAT and WESCO

Positec Deutschland GmbH; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global power tools company based in South Africa is looking for a reliable technician responsible for diagnosing and repairing electric and petrol-powered garden and power tools. The ideal candidate has a technical background and experience in a workshop environment. You will ensure that repairs are efficient and meet high quality standards. Clear communication skills and a customer-oriented mindset are essential. Join our dedicated team and help us maintain the highest service levels.

Qualifications

• You have a technical qualification or proven hands-on experience in tool or equipment repair.
• Strong mechanical and electrical problem-solving capabilities.
• Experience in a workshop, technical service or repair environment.

Responsibilities

• Diagnosing and repairing faults in electric and petrol-powered garden and power tools.
• Carrying out routine maintenance, servicing and safety checks on equipment.
• Maintaining accurate service records, repair logs and technical documentation.

Skills

Mechanical problem-solving

Electrical problem-solving

Customer orientation

Education

Technical qualification or hands-on experience in tool repair

Job description

Our Vision

In this role, you ensure that our electric and petrol-powered garden and power tools are repaired and maintained to the highest standards. With your technical expertise, structured working style and hands‑on mindset, you play a key role in delivering excellent service quality and smooth workshop operations.

Your mission

• You are keeping the overview: Diagnosing and repairing faults in electric and petrol-powered garden and power tools. You ensure that repairs are carried out efficiently and to a high quality standard.
• Ensuring safety and quality: Carrying out routine maintenance, servicing and safety checks on equipment. You make sure that all tools meet safety and performance requirements.
• Hands‑on technical work: Disassembling, cleaning and reassembling tools using appropriate techniques and equipment.
• Structured documentation: Maintaining accurate service records, repair logs and technical documentation. You document all work clearly to support transparency and traceability.
• Securing parts availability: Identifying required spare parts and initiating orders for ongoing repairs.
• Stock control: Managing the inventory of spare parts and consumables. You keep stock levels under control and ensure smooth availability.
• You are an order and organization expert: Receiving, labeling and storing incoming tools and spare parts correctly.
• Sharing expertise: Supporting customers and technicians in identifying and issuing the correct spare parts. You act as a reliable technical contact when questions arise.
• High workshop standards: Ensuring a clean, organized and safe workshop and storage environment.
• Professional communication: Liaising with suppliers regarding parts availability and pricing. You communicate clearly and professionally with external partners.
• Reliable processes: Supporting warranty claim processing and related documentation.

Your profile

• Technical background: You have a technical qualification or proven hands‑on experience in tool or equipment repair.
• Troubleshooting skills: Strong mechanical and electrical problem‑solving capabilities.
• Practical experience: Experience in a workshop, technical service or repair environment. You are comfortable working independently as well as within a team.
• Brand familiarity: Familiarity with brands such as Makita, Bosch, Stihl or Ryobi is an advantage.
• Digital basics: Basic computer skills for inventory management and service tracking.
• Working style: You work in a structured, reliable and quality‑focused manner.
• Customer orientation: Clear communication skills and a service‑oriented mindset. You enjoy supporting others with your technical expertise.

About Us

Positec Group is an international company headquartered in Suzhou, China, with more than 4,000 employees worldwide, operating primarily under the Worx and Kress brands. As one of the leading suppliers of robotic mowers, power tools and garden tools, our goal is to offer our customers the right tools and smart ideas for the implementation of their projects.

At our EMEA headquarter in Cologne, we are an open and diverse team of nearly 80 people, consisting of doers, thinkers and analysts. In addition to the contribution that each individual makes to our success story, togetherness also plays a major role for us. We don't just talk about social responsibility, we live it.

"Profit alone cannot inspire a company to become a great company [...] Whether it's developing products that are safe, valuing each and every employee, being a good citizen in our community, or minimizing our carbon footprint; it's all part of our shared dream to build a sincere sustainable company." - Don Gao (CEO Positec Technology)