Remote Technical Support Specialist for Commercial Laundry

Agent; Cape Town; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A remote support company is looking for a Technical Support Specialist to join their team. This role involves providing first-level support to customers using commercial laundry equipment, diagnosing issues, and ensuring high service standards. The ideal candidate will have at least 2 years of technical support experience, a strong understanding of mechanical and electrical systems, and excellent communication skills. This position is fully remote and offers flexible hours.

Qualifications

• 2+ years of experience in technical support or equipment repair.
• Hands-on experience with commercial laundry equipment is preferred.
• Exceptional communication skills and attention to detail.

Responsibilities

• Provide first-level technical assistance to customers.
• Troubleshoot mechanical and technical issues remotely.
• Maintain detailed case notes for continuity.

Skills

Technical support experience

Customer service abilities

Problem-solving mindset

Mechanical and electrical systems understanding

Tools

Commercial washing machines

Technical manuals

Job description

A remote support company is looking for a Technical Support Specialist to join their team. This role involves providing first-level support to customers using commercial laundry equipment, diagnosing issues, and ensuring high service standards. The ideal candidate will have at least 2 years of technical support experience, a strong understanding of mechanical and electrical systems, and excellent communication skills. This position is fully remote and offers flexible hours.