Remote Social Media & Reputation Associate

Brsk; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading broadband provider is seeking a proactive Social Media & Reputation Assistant to enhance its online presence and customer sentiment across digital platforms. The role involves monitoring engagement, managing brand discussions, and responding to customer reviews on various platforms. Ideal candidates will possess excellent written communication skills, be familiar with social media platforms, and exhibit professionalism in customer interactions. This position offers a remote work arrangement with a possible future permanent role.

Benefits

Monthly WFH allowance

Team meetings and training in Johannesburg

Qualifications

• Excellent written communication with strong brand tone.
• Confident across major social platforms: Facebook, Instagram, X/Twitter.
• Strong organizational skills and the ability to multitask.
• Ability to respond to customer reviews with professionalism and empathy.
• Familiarity with reputation and social media platforms.

Responsibilities

• Monitor daily engagement and manage brand conversations.
• Respond to direct messages across social media platforms.
• Monitor brand mentions and reviews on various platforms.
• Draft responses to reviews, both positive and negative.
• Escalate urgent issues to the Social Media & Reputation Manager.
• Maintain consistent response guidelines and brand tone.

Job description

A leading broadband provider is seeking a proactive Social Media & Reputation Assistant to enhance its online presence and customer sentiment across digital platforms. The role involves monitoring engagement, managing brand discussions, and responding to customer reviews on various platforms. Ideal candidates will possess excellent written communication skills, be familiar with social media platforms, and exhibit professionalism in customer interactions. This position offers a remote work arrangement with a possible future permanent role.