Remote Quality Assurance Analyst — Customer Calls

JoburgJobs.co.za; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment platform is looking for a dedicated Quality Control Specialist to join their QC team in Johannesburg. The role involves ensuring high-quality customer interactions by evaluating calls from various departments and providing actionable feedback. The ideal candidate must possess a Bachelor's degree and have excellent communication skills in English and Afrikaans. A salary of R16,500 with performance-based incentives is offered, along with flexible working hours and remote opportunities based on performance.

Benefits

Flexible working hours

Remote working opportunities

Health and wellness benefits

Qualifications

• Bachelor's degree required for the position.
• Fluency in English and Afrikaans is essential.
• Experience with call monitoring and quality assurance tools is needed.

Responsibilities

• Listen to and analyze call recordings from multiple departments.
• Provide constructive feedback based on analysis.
• Communicate suggestions for improvement to the QC manager.

Skills

Excellent communication skills

Fluency in English and Afrikaans

Analytical thinking

Detail-oriented

Knowledge of call centre operations

Organizational skills

Education

Bachelor's degree (3-year minimum)

Job description

A leading recruitment platform is looking for a dedicated Quality Control Specialist to join their QC team in Johannesburg. The role involves ensuring high-quality customer interactions by evaluating calls from various departments and providing actionable feedback. The ideal candidate must possess a Bachelor's degree and have excellent communication skills in English and Afrikaans. A salary of R16,500 with performance-based incentives is offered, along with flexible working hours and remote opportunities based on performance.