Remote Loyalty Architect — Customer Retention Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A high-growth e-commerce company is looking for a Customer Retention Specialist. The role is vital for developing multi-channel strategies to maximize customer retention and boost lifetime value. Candidates should have a background in CRM marketing and e-commerce retention metrics. This position offers complete work flexibility and opportunities for incentives. Strong analytical skills and experience with loyalty programs are essential. Ready to drive loyalty for top brands? Apply now!

Benefits

Commissions and performance bonuses

Comprehensive health coverage

Paid time off

Career advancement opportunities

Qualifications

• 1+ years of experience in Customer Retention, CRM Marketing, or Loyalty Program Management required.
• Experience with retention metrics and platforms in e-commerce.
• Ability to interpret customer data and measure ROI of retention initiatives.

Responsibilities

• Develop and execute multi-channel customer retention strategies.
• Conduct churn analysis and develop intervention campaigns.
• Design personalized winback campaigns for lapsed customers.

Skills

Customer Retention

CRM Marketing

Loyalty Program Management

Data Analysis

Segmentation

Tools

Klaviyo

ReCharge

HubSpot

Salesforce Marketing Cloud

Job description

A high-growth e-commerce company is looking for a Customer Retention Specialist. The role is vital for developing multi-channel strategies to maximize customer retention and boost lifetime value. Candidates should have a background in CRM marketing and e-commerce retention metrics. This position offers complete work flexibility and opportunities for incentives. Strong analytical skills and experience with loyalty programs are essential. Ready to drive loyalty for top brands? Apply now!