Remote Learner Success Manager

peopleworth; Durban; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A digital education provider is seeking a Student Success Manager to support learners throughout their educational journey. This fully remote role involves proactive communication and problem-solving to ensure high engagement and satisfaction. Ideal candidates will have a relevant degree and experience in student support or learner engagement. Join a collaborative culture focused on meaningful learner outcomes.

Benefits

Fully remote role with flexible working environment

Collaborative, people-centred performance culture

Opportunity for professional growth

Qualifications

• Minimum of 3 years' experience in student support or learner engagement.
• Experience in facilitating online sessions or coaching learners is preferred.
• Familiarity with digital education platforms.

Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion.
• Conduct 1:1 and group learner support sessions.
• Identify and address learning or engagement challenges.

Skills

Student support experience

Effective communication

Organisational skills

Proactive problem-solving

Education

Relevant Bachelor's degree or equivalent experience

Job description

A digital education provider is seeking a Student Success Manager to support learners throughout their educational journey. This fully remote role involves proactive communication and problem-solving to ensure high engagement and satisfaction. Ideal candidates will have a relevant degree and experience in student support or learner engagement. Join a collaborative culture focused on meaningful learner outcomes.