Remote It Support Specialist - Night Shift (Us Hours)

Scaled Inc; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading staff augmentation firm is looking for a Remote IT Support Specialist for a night shift role. The ideal candidate will have at least 5 years in IT support with expertise in Microsoft applications and Azure cloud services. Responsibilities include deploying and configuring Microsoft solutions, administering server infrastructure, and ensuring IT security. A dedicated home office setup and strong internet connection are required. This is a full-time position offering mid-senior level responsibilities.

Qualifications

• Minimum of 5 years in IT support roles.
• Expertise in Microsoft, Azure, and server administration.
• Experience with hardware troubleshooting and software installation.

Responsibilities

• Migrate, configure, and deploy Microsoft applications.
• Assist with software installations for project teams.
• Setup and administer Windows Server Infrastructure.
• Ensure integrity and security of IT systems.

Skills

Microsoft applications configuration

Azure cloud services

Desktop support

Windows and macOS support

Tools

Intune

Exchange Online

Teams

SharePoint Online

Job description

Remote IT Support Specialist - Night Shift (US Hours)

Join to apply for the Remote IT Support Specialist - Night Shift (US Hours) role at Scaled Inc

About the Company

Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent.

We take pride in delivering exceptional technical expertise and outstanding service to our clients.

Role

As we expand our operations, we seek a talented and motivated Remote End‑user support Technician with expertise in Microsoft, Desktop, Cloud‑based Infrastructure, and Virtualization to join our dynamic team.

Responsibilities

Migrate, Configure, and Deploy Microsoft applications, including Exchange Online, SharePoint Online, and Teams.

Migrations from on‑prem server(s) to Microsoft a plus.

Deploy Desktop Solutions.

Assist with software installations for the project teams.

Knowledge of and experience with Intune deployments a plus.

Setup and Administer Windows Server Infrastructure: Configure, Deploy and Manage Active Directory, Group Policy, DNS, and related server administration tasks.

Security: Implement appropriate measures to ensure the integrity, security, and availability of IT systems.

Collaborate on IT Projects: Work closely with the IT team to support systems after deployment.

Document IT Processes: Maintain detailed documentation of IT processes, procedures, and system configurations.

Qualifications

Minimum of 5 years in IT support roles with expertise in Microsoft, Azure, desktop support, and server administration.

Required Skills

Strong knowledge of Azure cloud services, including Azure Active Directory, Azure Virtual Machines, and Azure Storage.

Experience in configuring and troubleshooting Microsoft applications such as Exchange Online, SharePoint Online, and Teams.

Experience in supporting both Windows and macOS operating systems, hardware troubleshooting, and software installation.

Familiarity with managing Windows Server environments, including Active Directory, Group Policy, and DNS.

Preferred Skills

MCSE Certification.

Cisco or HP advanced Certifications.

VMWare Certified.

Cyber Security Certifications (SANS, GIAC, etc)

Security Infrastructure Certifications: Fortinet, Cisco, Meraki, PaloAlto, Juniper, F5, VMWare.

Security Management Certifications (Splunk, Arctic Wolf, Tenable)

Home Office Requirements

Dedicated Home Office – A quiet, private workspace with a door to minimize distractions.

High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download.

Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently.

Audio & Video Setup – Headset for clear communication and a webcam for video conferencing.

Backup Power Solution – A reliable backup power source to maintain connectivity during outages.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting