Remote IT Service Desk Specialist — ITIL Expert

Tych Business Solutions; Secunda; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech support company is looking for a Service Desk Agent to be the first contact for technical support. You will respond to queries, diagnose issues, and manage service requests while ensuring customer satisfaction. Ideal candidates should have at least 3 years of service desk experience and a good grasp of ITIL methodologies. This position offers remote support and cross-regional collaboration opportunities.

Qualifications

• 3+ years of experience in a service desk role.
• Good understanding of ITIL methodologies.

Responsibilities

• Serve as the first point of contact for technical support.
• Respond to queries and manage service requests.
• Ensure high levels of customer satisfaction.

Skills

Customer support

ITIL methodologies

Issue diagnosis

Job description

A leading tech support company is looking for a Service Desk Agent to be the first contact for technical support. You will respond to queries, diagnose issues, and manage service requests while ensuring customer satisfaction. Ideal candidates should have at least 3 years of service desk experience and a good grasp of ITIL methodologies. This position offers remote support and cross-regional collaboration opportunities.