Remote Inbound Support Specialist - Hospice (Weekend PST)

ISTA Personnel Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO company in South Africa is searching for an Inbound Customer Service Representative to provide compassionate support to patients and families. This fully remote role requires excellent English communication skills, patience, and a minimum of one year experience in customer service. Responsibilities include managing patient intake, responding to inquiries, and coordinating admissions. Applicants must have a reliable internet connection and power backup. Join us to make a meaningful difference in hospice care.

Qualifications

• Exceptional English communication skills required.
• Empathy and patience in customer interactions is essential.
• Minimum one year experience in customer service is mandatory.
• Familiarity with Microsoft Word and Outlook is necessary.

Responsibilities

• Manage patient intake process and relationships.
• Respond to customer requests and concerns promptly.
• Handle insurance verification and authorization.
• Schedule staff meetings with patients and families.
• Coordinate hospital discharges and admissions.
• Perform data entry tasks and maintain logs.

Skills

Empathy

English communication skills

Patience

Computer literacy

Tools

Word

Outlook

Job description

A global BPO company in South Africa is searching for an Inbound Customer Service Representative to provide compassionate support to patients and families. This fully remote role requires excellent English communication skills, patience, and a minimum of one year experience in customer service. Responsibilities include managing patient intake, responding to inquiries, and coordinating admissions. Applicants must have a reliable internet connection and power backup. Join us to make a meaningful difference in hospice care.