Remote Healthcare Support Specialist (EST)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 521 000 - 869 000; Full time

Job summary

A global BPO company is seeking a dedicated Client Support Specialist to join their remote team. In this role, you will provide the first line of support to nurses and facilities, addressing time-sensitive issues effectively. Strong communication skills, the ability to work under pressure, and previous customer support experience are essential. This position requires working EST hours and is fully remote, empowering you to help transform healthcare staffing.

Qualifications

• Previous experience in customer support, healthcare coordination, or scheduling preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay calm under pressure and problem-solve independently.

Responsibilities

• Monitor and respond to incoming inquiries from nurses and facilities via call, chat, and app.
• Troubleshoot app issues and escalate as needed.
• Coordinate last-minute shift changes with urgency.

Skills

Strong English communication skills

Problem-solving under pressure

Proficient with mobile and web-based applications

Ability to stay calm

Customer support experience

Job description

A global BPO company is seeking a dedicated Client Support Specialist to join their remote team. In this role, you will provide the first line of support to nurses and facilities, addressing time-sensitive issues effectively. Strong communication skills, the ability to work under pressure, and previous customer support experience are essential. This position requires working EST hours and is fully remote, empowering you to help transform healthcare staffing.