Remote German-Speaking Customer Service & Sales Specialist

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading contact center in South Africa seeks a German Speaking Customer Service and Sales Representative for remote work. You will assist passengers with travel-related queries for a prestigious airline brand in both German and English. Key responsibilities include handling voice calls, managing airline reservations, and meeting performance targets. Candidates must be fluent in German, possess a South African ID, and have a stable fixed-line internet connection.

Benefits

Fully paid product and systems training

Stable and supportive work environment

Qualifications

• Fluent in German (verbal & written) with proficiency in English.
• Located in South Africa with permanent residence or ID.
• Must have stable fixed line internet connection.

Responsibilities

• Assist passengers with travel-related queries in German & English.
• Handle airline reservations systems & voice calls.
• Meet specific client service levels and KPIs.

Skills

Native level fluency in German

Ability to work shifts

Excellent communication skills

Customer service orientation

Job description

A leading contact center in South Africa seeks a German Speaking Customer Service and Sales Representative for remote work. You will assist passengers with travel-related queries for a prestigious airline brand in both German and English. Key responsibilities include handling voice calls, managing airline reservations, and meeting performance targets. Candidates must be fluent in German, possess a South African ID, and have a stable fixed-line internet connection.