Remote Ecommerce Customer Experience Leader

Kinesis Holdings; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A client-focused organization is seeking an experienced Customer Service Leader in Cape Town, South Africa. In this role, you will manage a remote team with a strong emphasis on providing high-quality responses to customer complaints. Ideal candidates will have a proven track record in ecommerce and demonstrate effective team leadership and performance management skills. Competitive compensation and opportunities for professional growth will be provided.

Benefits

Competitive compensation

Opportunities for professional growth

Qualifications

• Proven record in ecommerce.
• Strong leadership abilities.
• Experience in performance management.

Responsibilities

• Manage a remote team effectively.
• Ensure high-quality responses to customer complaints.
• Enhance customer service and improve team efficiency.

Skills

Team leadership

Performance management

Customer-centric approach

Job description

Overview

A client-focused organization is seeking an experienced Customer Service Leader in Cape Town, South Africa.

You will manage a remote team, ensuring a customer-centric approach and high-quality responses to customer complaints.

Qualifications

The ideal candidate has a proven record in ecommerce, team leadership, and performance management.

Responsibilities

This role requires a passion for enhancing customer service and improving team efficiency.

Benefits

Competitive compensation and opportunities for professional growth will be provided.