Remote CX Leader for 5-Star Auto Service

Company People Motor Industry Recruitment Specialists; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm is seeking Customer Experience Leaders to deliver exceptional service across auto repair stores in Johannesburg. The role focuses on effective communication, customer satisfaction measurement, and managing reviews. Candidates should demonstrate strong service skills and the ability to analyze customer feedback with a commitment to continuous improvement. This is a remote position with required Saturday hours.

Qualifications

• Proven ability to deliver excellent customer service in a fast-paced environment.
• Strong communication skills for managing customer interactions.
• Experience in performance metrics analysis and reporting.

Responsibilities

• Ensure proactive customer communication and follow-ups.
• Manage customer satisfaction and feedback collection.
• Collaborate with supervisors for performance improvement.

Skills

Customer service expertise

Effective communication

Feedback analysis

Reputation management

Job description

A leading recruitment firm is seeking Customer Experience Leaders to deliver exceptional service across auto repair stores in Johannesburg. The role focuses on effective communication, customer satisfaction measurement, and managing reviews. Candidates should demonstrate strong service skills and the ability to analyze customer feedback with a commitment to continuous improvement. This is a remote position with required Saturday hours.