Remote Customer Success Manager: Grow Retention & Revenue

Wish; South Africa; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic marketing technology company is seeking a Customer Success Manager to advocate for client needs and ensure they derive maximum value from their services. The role involves relationship management, retention strategies, and collaborating with teams to enhance user experience. Ideal candidates should have 3+ years in a customer success role within a SaaS environment. This fully remote position offers great growth opportunities and competitive compensation.

Benefits

Fully remote position

Comprehensive training program

Competitive compensation

Product discounts

Growth opportunities

Qualifications

• Minimum of 3+ years experience in a Customer Success role, preferably in a SaaS organization.
• Fluent in English (spoken and written); knowledge of a second language is an asset.
• Self-motivated with the ability to build solid client relationships.

Responsibilities

• Own a book of business and drive customer relationships throughout the lifecycle.
• Lead customer retention efforts and assist with escalated issues.
• Collaborate with Product team to improve user experience.

Skills

Customer relationship management

Problem-solving

Multitasking

Technical skills

Analytical skills

Communication skills

Education

Degree or diploma in a relevant field

Tools

Shopify

CRM platforms

Email marketing platforms

Marketing automation platforms

Job description

A dynamic marketing technology company is seeking a Customer Success Manager to advocate for client needs and ensure they derive maximum value from their services. The role involves relationship management, retention strategies, and collaborating with teams to enhance user experience. Ideal candidates should have 3+ years in a customer success role within a SaaS environment. This fully remote position offers great growth opportunities and competitive compensation.