Remote Customer Service Manager - B2B Tech & Contracts

Datafin IT Recruitment; Remote; ZAR 600 000 - 850 000; Full time

Job summary

A rapidly expanding organization is seeking a Customer Service Manager to lead its B2B customer service function. You'll shape service standards, develop CRM capabilities, and support account management. The ideal candidate has over 10 years of industry experience, including 5 years in a management role, and a strong background in utilities or engineering services. This position is fully remote, focusing on enhancing service quality and operational efficiency.

Qualifications

• 10+ years of relevant industry experience, including 5+ years in management.
• Experience in B2B customer service within technical sectors.
• Proven leadership skills and ability to motivate teams.
• Experience in CRM development or implementation.

Responsibilities

• Lead and develop the customer service team.
• Establish service standards and performance frameworks.
• Contribute to CRM systems design and development.
• Oversee quotation preparation and customer contracts.

Skills

B2B customer service experience

Leadership and team management skills

CRM development (HubSpot, Salesforce)

Problem-solving capabilities

Strong communication skills

Tools

HubSpot

Salesforce

Job description

A rapidly expanding organization is seeking a Customer Service Manager to lead its B2B customer service function. You'll shape service standards, develop CRM capabilities, and support account management. The ideal candidate has over 10 years of industry experience, including 5 years in a management role, and a strong background in utilities or engineering services. This position is fully remote, focusing on enhancing service quality and operational efficiency.