Remote Customer Experience & Sales Specialist – E‑Commerce

TalentPop App; Remote; ZAR 30 000 - 70 000; Full time

Job summary

A leading e-commerce support firm in South Africa seeks a Customer Experience & Sales Specialist to enhance customer interactions. In this remote role, you will support customers via various channels, focusing on driving sales and brand loyalty. Ideal candidates will have at least one year of sales and customer support experience, especially in e-commerce, and possess strong communication skills. This position offers a permanent work-from-home setup and performance-based incentives.

Benefits

Commissions and performance-based raises

Paid time off

Health coverage or stipend

Performance bonuses

Permanent work-from-home setup

Supportive remote team environment

Qualifications

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience.
• Strong persuasive communication skills.

Responsibilities

• Engage with customers via chat, email, SMS, or phone.
• Identify opportunities for upselling and product bundling.
• Assist with abandoned cart recovery and winbacks.

Skills

Remote/online sales experience

Persuasive communication skills

Customer support experience

E-commerce experience

Tools

Shopify

Gorgias

Zendesk

CRM tools

Job description

A leading e-commerce support firm in South Africa seeks a Customer Experience & Sales Specialist to enhance customer interactions. In this remote role, you will support customers via various channels, focusing on driving sales and brand loyalty. Ideal candidates will have at least one year of sales and customer support experience, especially in e-commerce, and possess strong communication skills. This position offers a permanent work-from-home setup and performance-based incentives.